3.3.2.2 Start Non-Premise Based Service : Start Non-Premise Based Service Detailed Process Model Description

Start Non-Premise Based Service Detailed Process Model Description
This section provides a detailed description of the “Start Non-Premise Based Service” business process, including:
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1.0 Search for Customer
Reference: Start Non-Premise Based Service Process Model - Page 1 for the associated business process diagram.
Actor/Role: CSR
Description: Upon receipt of request for service the CSR or Authorized User accesses Control Central Search to locate the Customer in CC&B. When a customer is selected, the CSR or Authorized User is automatically transferred to Control Central - Account Information refreshed with the selected customer's data. Dashboard Alerts provide the CSR or Authorized User with pertinent information for the customer including Pending Starts.
Entities to Configure
Available Algorithms

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