Reference: Start Non-Premise Based Service Process Model - Page 2 for the associated business process diagram.Actor/Role: CC&BDescription: The CSR or Authorized User can create a Customer Contact online based on established business rules. The Customer Contact is added in CC&B. CC&B creates a Dashboard Alert for the Customer Contact information and displays the last contact in the Dashboard Alert Zone. Refer to process 3.4.1.1 CC&B v2.5 Manage Customer Contacts.
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