3.3.2.2 Start Non-Premise Based Service : Start Non-Premise Based Service Detailed Process Model Description : 2.9 Analyze Active SA

2.9 Analyze Active SA
Reference: Start Non-Premise Based Service Process Model - Page 2 for the associated business process diagram.
Actor/Role: CSR
Description: The CSR or Authorized User may review the Active Service Agreement. Information is made available that requires further evaluation. The Service Agreement may need to be canceled. The customer may also call and indicate they do not want the service provided. This request may be submitted after the Service Agreement is activated.

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