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Oracle Utilities Customer Care and Billing
3.3.2.2 Start Non-Premise Based Service_Ch.2.01.html
Brief Description
Actors/Roles
Business Process Diagrams
Start Non-Premise Based Service Detailed Process Model Description
1.1 3.3.1.1 CC&B v2.5 Establish Person and/or Account Process
1.2 Analyze Pending Start
1.3 Update SA Information
1.4 Update SA Information
1.5 Select SAs to Start
1.6 Determine Specific Requirements for Start SA
1.7 Confirm Start Information
1.8 Request Add Bill Cycle to Account
1.9 Add Bill Cycle to Account
2.0 Enter Changes in Start Information - Mailing Address
2.1 Store Future Mailing Address
2.2 3.3.2.1 CC&B v2.5 Start Premise Based Service
2.3 Add Pending Start SA and Pending Start Alert
2.3.1 Create SA Activation Exception - To Do
2.3.2 Update SA and Change Status to Active
2.3.1.1 Investigate and Resolve To Do
2.3.1.2 Obtain Information
2.3.1.3 Request Activate SA
2.3.1.4 Create To Do Entry
2.3.1.5 Request Complete To Do
2.3.1.6 Complete To Do Entry
2.4 Evaluate Pending Start Service Agreement
2.5 Initiate Cancel for Pending Start
2.6 Cancel Pending Start
2.7 Request Add Customer Contact
2.7.1 Add Customer Contact
2.8 Add Customer Contact
2.9 Analyze Active SA
3.0 Evaluate Cancellation
3.1 3.3.2.4 CC&B v2.5 Stop Non-Premise Based Service Process
3.2 4.2.2 CC&B v2.5 Manage Bill and 4.3.1.1 CC&B v2.5 Manage Payments
3.3 Initiate Cancel SA
3.4 Cancel SA
Installation Options - Control Central Alert Algorithms
Standard Non-Premise Based SA Types
Related Training